Privacy Policy for Zig AI Inc.

Last updated: October 2, 2026

‍

Zig AI Inc. ("Zig", "Zig.ai", "we", "our", or "us") provides AI-powered software that helps businesses manage sales workflows, communications, meetings, customer information, and related activities. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use Zig.ai, our applications, websites, and related services (the "Service").

For account administration, billing, support, website activity and our own business operations, Zig determines the purposes and means of processing and acts as a controller or business. When we process connected content, communications, visitor records or other personal information on a customer's behalf, we act as its processor or service provider and follow its lawful instructions.

1. Information We Collect

Depending on how you use Zig, we may collect:

  • Account information, such as your name, email address, organization, job title, account settings, billing information, and support communications.
  • Connected service information, when you connect services such as email, calendar, CRM, messaging, or other business systems. This may include emails and attachments, calendar events, CRM records, contacts, account information, documents, and related metadata.
  • Communications and meeting information, such as phone numbers, messages and attachments sent or received through SMS, WhatsApp and similar channels, call information, meeting recordings, transcripts, notes, summaries, and follow-ups where those features are enabled.
  • Business contact information, including information about prospects, customers, companies, roles, interactions, and information obtained from customer-authorized public or third-party data sources.
  • Website visitor information, when a customer enables visitor identification, such as browsing activity, online identifiers, and matched business contact or company information received from visitor-identification providers.
  • AI-generated information, such as summaries, recommendations, drafts, profiles, suggested actions, and other outputs generated from information processed through the Service.
  • Technical and usage information, including IP address, browser and device information, logs, interactions with the Service, errors, and analytics.
  • Cookies and similar technologies used to operate, secure, analyze, and improve the Service.

We may obtain information directly from you, from systems you choose to connect, from other users or organizations using Zig, from service providers, and from publicly available or commercially available sources.

2. How We Use Information

We may use personal information to:

  • provide, operate, support, and secure the Service;
  • maintain accounts and process billing;
  • connect with and synchronize authorized third-party services;
  • generate AI-powered summaries, drafts, recommendations, research, and other features;
  • facilitate communications, meetings, calls, SMS, and other customer-authorized workflows;
  • troubleshoot issues and provide customer support;
  • analyze usage and improve the reliability, functionality, and user experience of Zig;
  • communicate with users about the Service;
  • prevent fraud, abuse, and security incidents; and
  • comply with legal obligations and enforce our agreements.

For processing where we act as controller and a legal basis is required, we rely on performance of our contract with you for account and service delivery; our legitimate interests in supporting, securing and improving the Service and managing business relationships, balanced against your rights; consent for optional tracking or other processing that requires it; and compliance with legal obligations. When acting on a customer's behalf, the customer is responsible for determining the applicable legal basis.

3. AI Processing

Zig uses artificial intelligence service providers, including providers such as OpenAI and Anthropic, to provide AI-powered functionality.

Information processed by these providers may include prompts, connected email or workspace content, recordings or transcripts, customer and prospect information, uploaded content, and other context necessary to provide the requested functionality.

Zig does not use customer-provided or connected content, including emails, recordings, transcripts, prompts, or generated outputs, to train or fine-tune general-purpose AI models or models made available to other customers.

We contractually require AI service providers processing this information on our behalf not to use it to train or improve their general models, and to comply with applicable confidentiality, security and data protection obligations. Limited provider retention for security or abuse prevention may apply under those arrangements.

We may use genuinely anonymous usage data to develop, train and evaluate features and models that improve the Service. This excludes customer content, prompts, recordings, transcripts and outputs, and must not identify individuals or customers or reveal customer confidential information.

4. How We Share Information

We disclose information processed on a customer's behalf to that customer, its authorized users and recipients, and authorized connected systems. We may also disclose personal information to:

  • cloud hosting and infrastructure providers;
  • artificial intelligence and transcription providers;
  • communications providers;
  • payment processors;
  • analytics and security providers;
  • integration and connectivity providers;
  • professional advisers where necessary; and
  • authorities or other parties where required by law.

Customer-enabled website visitor identification. Customers may enable third-party tools to identify visitors to their websites. Zig processes visitor information on the customer's behalf to provide identified visitor records and related insights to that customer and its authorized connected systems. Customers are responsible for providing appropriate privacy notices and cookie banners or other consent controls, obtaining consent before tracking where required, and honoring applicable opt-outs. Relevant third-party providers may also process information under their own terms and privacy notices.

We may also transfer information in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business.

We do not sell personal information processed on a customer's behalf or share it for cross-context behavioral advertising.

If Zig engages in advertising or website technologies that constitute a "sale" or "sharing" under applicable California law, California residents may exercise the applicable opt-out rights described below.

5. Messaging and Phone Communications

When you enable communications through SMS, phone, WhatsApp or similar channels, we process messages, attachments, contact identifiers and related metadata to provide those features. We share information with the relevant communications platforms and service providers as necessary to deliver them. Your use of third-party platforms is also subject to their terms and privacy policies.

For SMS conversations directly with Zig, we use your mobile number and SMS content to respond to messages you initiate or provide account-related messaging you separately opt in to receive. Providing a mobile number alone does not constitute SMS consent.

Zig does not send marketing or promotional SMS messages through this program. Mobile phone numbers, SMS opt-in information, and SMS consent are not sold or shared with third parties or affiliates for their marketing or promotional purposes.

We may provide mobile information to communications service providers, including Twilio and telecommunications providers, solely as necessary to operate and deliver SMS functionality.

You may stop SMS communications at any time by replying STOP or by disabling SMS messaging under

Settings > Account. Reply HELP for assistance. Message and data rates may apply.

If calling, recording, or transcription features are enabled, Zig may process telephone numbers, call metadata, audio recordings, transcripts, summaries, and related information to provide those features.

6. International Processing

Zig AI Inc. is based in the United States and our primary infrastructure is located in the United States.

Information may also be accessed or processed by authorized Zig personnel, affiliates, and service providers located outside the United States where reasonably necessary to operate, support, secure, or improve the Service.

Where applicable data protection law requires protections for international transfers, we use appropriate safeguards, such as applicable EU standard contractual clauses and the UK transfer addendum, or another legally valid mechanism. You may contact legal@zig.ai for information about the relevant safeguards or a copy, subject to appropriate redactions.

7. Data Retention

We retain account, billing and administrative information for as long as reasonably necessary to maintain your account, provide the Service, fulfill the purposes described in this Privacy Policy, and meet applicable legal and legitimate business requirements.

Information processed on a customer's behalf is retained according to its instructions and the applicable service arrangements. When the relevant services end, we return or delete that information at the customer's choice, without undue delay and within applicable legal or agreed time limits, unless law requires retention. Where permitted by law, backup copies may remain until routine secure deletion, are put beyond operational use, and are deleted as soon as reasonably practicable.

You may request deletion of your account or personal information at any time. Once we receive and verify a valid deletion request, we will process the request within the timeframe required by applicable law. Depending on the nature and complexity of the request, completing deletion from all systems, service providers, and backups may take additional time where permitted by law.

For information we process for our own business purposes, limited retention may be necessary to comply with legal obligations, prevent fraud or abuse, resolve disputes, maintain security, or exercise or defend legal claims.

8. Security

We maintain reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No system can guarantee absolute security.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

  • request access to personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of personal information;
  • obtain a copy of certain personal information;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent;
  • opt out of certain sales, sharing, or targeted advertising where applicable; and
  • exercise your rights without unlawful discrimination.

You may submit a privacy request by contacting legal@zig.ai. We may need to verify your identity before completing certain requests. We respond within applicable legal time limits and explain any permitted extension. Where applicable, you may appeal a denial through the same contact. Withdrawing consent does not affect processing already lawfully carried out.

For information we process on an organization's behalf, please contact that organization. We will forward relevant requests and assist it in responding as required by law.

If applicable law permits you to use an authorized agent, the agent may submit a request on your behalf, subject to appropriate verification.

For California residents, these rights may include the rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information where applicable, and be free from discrimination for exercising CCPA rights.

For individuals in the EEA or UK, you may also have the right to lodge a complaint with the data protection authority responsible for your jurisdiction.

10. Cookies and Online Technologies

We and our service providers may use cookies and similar technologies to operate the Service, remember preferences, understand website usage, measure performance, and support marketing activities.

We use session replay tools to record interactions with the Service, which may include page content, to troubleshoot issues and improve usability. Where required by law, we obtain consent before enabling session replay.

Certain third-party technologies may collect information about your interactions with our website and associate that information with other information available to them.

Where required by law, we obtain consent before using optional cookies or similar technologies.

You may manage available choices through the cookie controls provided on our website and through applicable browser or device settings.

Where required by applicable law, Zig will honor legally recognized opt-out preference signals, such as Global Privacy Control.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will update the "Last updated" date and provide additional notice where required by applicable law.

12. Contact Us

For privacy questions or requests:

Zig AI Inc.

140 New Montgomery Street, 4th Floor San Francisco, CA 94105

United States

Email: legal@zig.ai

How It WorksEnterprisePricing